Privacy Policy

Last updated: September 4, 2024

This Privacy Policy describes how Ergoralia ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit our site, use our services, or make a purchase from ergoralia.com (the "Site"). It also applies when you communicate with us in any way related to the Site and its services ("the Services").

For the purposes of this Privacy Policy, "you" and "your" refer to users of the Services—whether you are a customer, website visitor, or someone whose personal data we’ve collected.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory updates. When changes are made, we will revise the “Last updated” date and post the updated version on the Site. Please review this page regularly for updates.

How We Collect and Use Your Personal Information

We collect personal information from you to operate and deliver our Services—such as fulfilling orders, providing customer support, managing accounts, and improving our ergonomic wellness products and shopping experience. This information is collected through your interactions with the Site, your purchases, and your communications with us.

What Personal Information We Collect

Information We Collect Directly from You

• Contact Information: Name, address, phone number, email

• Order Information: Billing/shipping details, payment confirmations, order history

• Account Information: Username, password, preference settings

• Shopping Activity: Items viewed or added to cart, reviews, referrals, saved gift cards

• Customer Support Messages: Communications via email, chat, or contact forms

Information We Collect Automatically ("Usage Data")

We may automatically collect data using cookies, pixels, and similar tracking technologies, including:

• Device type, IP address, browser type

• Pages viewed, buttons clicked, time spent on the Site

• Referring URLs or ads clicked

• Product interactions and preferences

Information We Collect from Third Parties

We may receive information from:

• Shopify, for order processing and checkout

• Payment processors, for secure transactions

• Advertising and analytics partners, for browsing insights

• Cookies and pixels, used to personalize and optimize your experience

All third-party data is handled according to this Privacy Policy.

How We Use Your Personal Information

We use your information to:

• Fulfill your orders: process payments, deliver products, manage returns/exchanges

• Manage your account: login details, saved preferences, security features

• Personalize your experience: tailor recommendations, promos, and content

• Improve our Services: analyze trends and product performance

• Communicate with you: customer support, order updates, important notices

• Marketing and advertising: send promotions or display relevant ads (with consent)

• Fraud prevention and security: detect suspicious activity

Cookies

We use cookies and similar technologies to:

• Store your preferences

• Enable secure login and checkout

• Analyze performance and traffic

• Show personalized ads (if consented)

You may manage cookies through your browser settings.
We also honor Global Privacy Control (GPC) signals where supported.

For Shopify’s cookie usage, visit:
https://www.shopify.com/legal/cookies

How We Disclose Personal Information

We may share your personal information with:

• Vendors and fulfillment partners: Shopify, shipping carriers, IT service providers

• Marketing and advertising partners: for personalized promotions

• Affiliates or contractors within the Ergoralia brand group

• Legal authorities, when required for compliance, fraud detection, or enforcement

We do not sell sensitive personal information or share data for profiling without consent.

Categories of Data Shared

Third-Party Links

Our Site may link to external platforms (e.g., Instagram, payment providers, ads).
These websites operate independently and are not governed by Ergoralia.

Children’s Privacy

Ergoralia does not knowingly collect personal information from children under age 16.
If you believe a child has provided us with information, please contact us to have it removed.

Security and Retention

We implement reasonable security measures to protect your information.
However, no online system is completely secure.

We retain personal data only as long as necessary to:

• Complete your purchase

• Provide services

• Meet legal obligations

• Resolve disputes

• Maintain proper business records

Your Rights

Depending on your location, you may have rights including:

• Access to your personal data

• Correction of inaccurate information

• Deletion of your data

• Data portability

• Opt-out of targeted advertising

• Restriction or withdrawal of consent

• Unsubscribe from marketing

• Appeal a denied request

To exercise your rights, contact us at: support@ergoralia.com

Complaints

If you are dissatisfied with our privacy practices, please contact us first.
If unresolved, you may file a complaint with your local data protection authority.

International Users

Your information may be transferred outside your country (e.g., to Shopify’s servers in the US).
When we transfer data, we use appropriate legal safeguards such as Standard Contractual Clauses.

Contact Us

If you have questions, feedback, or would like to exercise your privacy rights:

📩 Email: support@ergoralia.com